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Free UK delivery on all orders over £150

FREQUENTLY ASKED QUESTIONS

We hope that we are able to answer any questions that you may have in the section below, but please do email us directly if you still require assistance. 

munroandkerr@gmail.com

 

DELIVERY AND DISPATCH

We are happy to be able to offer free UK delivery on all orders over £150! For delivery on orders below £150, the cost will be £8 to mainland UK. 

All lampshades are made to order, so please allow  around 10 working days for us to make and dispatch your order.

******Unfortunately, due to a family bereavement order fulfillment is currently subject to a 3 week delay. Apologies for any disappointment.******

Orders are sent either by Hermes courier, or via royal mail taking 3-5 days. Orders are insured and will need to be signed for.

If you require international postage or non mainland UK delivery, please make contact before purchase so we can get the best postage costs for you.

 

ORDERING SAMPLES

We are happy to send you a number of samples of our linings, papers and fabric free of charge.

Please use our sample ordering service to choose the samples you would like to receive as well as the address you would like them sent to.

We aim to post out to you during the next working day.

 

FIRE SAFETY LEGISLATION

The specialist PVC linings we use to create our lampshades have all passed the glow wire test carried out by the Lighting Association. They are flame retardant, UV stable (doesn’t discolour over time) and have also been anti static treated (minimising the attraction of dust).

Recomended bulb: Energy saving bulb up to 60W max

All of the new lamp bases have been fully electrically tested, and are in compliance with current EU legislation for health and safety.

The vintage and antique lamp bases that we sell are sold in working order. Many have had new switches and plugs fitted, but we would always recommend that they be tested by an electrician before use.

 

RETURNS POLICY

To ensure that you are completely satisfied with your lampshade we recommend that you utilise our sample ordering service, so that you can be confident in your lining and paper choices before you make your purchase.

All of the lampshades we make in our South London studio are made to your requirements, we are therefore unable to accept returns on lampshades.

In the unlikely event your lampshade was delivered to you damaged in transit, we would of course offer you an immediate replacement.

Lamp bases are returnable, but the cost of return postage would be at your expense. Postage would need to be insured and signed for.  

 

PAPER JOINS IN YOUR LAMPSHADE

Please note for the size of the medium, large and extra large lampshades, two pieces of marbled/ printed paper are used to create the shade. A massive effort is made to match the marbling pattern so that it is hidden as best as possible, but it does create an additional join.

 

BESPOKE LAMPSHADE SERVICE

The cost of this service varies depending on what you require. For guidance we find that on average a customer spends £15 more on the bespoke service per lampshade.

  • To add a plain cotton binding trim to a small lampshade costs £5, and to add to a large lampshade is £10.
  • To source an alternative marbled paper usually costs approximately an additional £10 per lampshade, this varies paper to paper.
  • To create a new template for a bespoke size lampshade is £15 for those under 40cm diameter, it is £20 for lampshades above 40cm diameter. This is a one off cost, and not per lampshade. 
  • To source alternative linings, for example; PVC colour lining, paper lining, fabric lining, the cost will vary by lampshade.

     

    CUSTOMERS OWN MATERIAL SERVICE

    Once you have placed your order please send your material, wallpaper or paper to be made into a lampshade via recorded (signed for) delivery to:

    Munro and Kerr 

    For all papers and wallpapers please send them rolled in a tube and not folded, as we will not be able to remove the creases. Fabrics can be sent folded or sent on rolls if needed.

     

    BUYING GUIDE

    To help you decide decide on the size and shape of your new lampshade, we have put together a few guidelines that interior designers generally use in order to decide on which lampshades best suit their lamp bases. It should be worth noting however, that rules are made to be broken so please don't be contained by them!

    • The lampshade width (A) should be wider than the widest point of the lamp base (B).
    • The lampshade width (A) should be a similar width to the height of the lamp base(C).
    • The lampshade height (D) should be approximately half of the height of the lamp base (C).
    • Try to mirror the shape of the lamp base in your lampshade (excluding column lamps as they suit any type of lampshade)

     

     Lampshade Bottom Ring Diameter
     15cm For wall lights and chandeliers
    20cm+ For small and medium sized lamp bases
    30cm+ For medium and larger lamp bases, medium sized standard lamps and average sized rooms.
    40cm+ For larger lamp bases and standard lamps, as well as larger than average sized rooms.

     

    TYPES OF LAMPSHADE FITTING

    We offer 5 different choices of fitting for your lampshade as standard, however if you would like an american style finial fitting, please use our bespoke service.

     Ceiling Lampshade Table Lampshade Shade Carrier Lampshade Candle Clip Lampshade Wall Lampshade

     

    Please note;  for the shade carrier lampshades, we do not supply the actual shade carrier (table lamp) or spider (ceiling), only the fitting, but would recommend you purchase one here from John Lewis.

     

    LAMPSHADE LINING CHOICES

    We offer the below 8 choices of lining as standard, but if you require a vibrant coloured lining or even a patterned lining, please use click here for our bespoke service.

    White PVC - Plain Gold PVC - Plain Gold PVC - Brushed Gold PVC - Mirrored
    Silver PVC - Plain Silver PVC - Brushed Copper PVC - Brushed Copper PVC - Mirrored

     

    The metallic linings have been created so that no light travels through the lampshade, this means the colour of the lining does not alter the colour and pattern on the outside of the lampshade when lit.

    Alternatively, the white PVC lining will allow an amount of light through the shade, creating a warm glow when lit and highlighting the colour and pattern on the outside.

    The colour of the lampshade frame will be matched to your lining choice.

     

    MARBLED PAPER PRODUCTION

    There are very few marbling practioners left in the UK – the craft is now classed as 'Critically Endangered' on the Radcliffe Red List due to the pressures of digital printing and mass production.  Here at Munro and Kerr, we want to help champion this craft, giving it a greater appreciation, and find a new audience for it in our lampshades.

    We are lucky enough to work with three wonderful female paper marbling artists, each one having a slightly different marbling aesthetic, but we are proud to work with them all and help to keep this craft alive. 

    Jemma Lewis marbling artist Laura Berretti marbling italian artist
    Jemma Lewis Kate Brett Laura Berretti
    Wiltshire, UK Cambridgeshire, UK Florence, Italy
    Contemporary style, trained in the traditional manner Recreates the 'old' patterns, in the traditional manner

    Detailed traditional patterns on the local creamy paper.

    All the marbled papers we use are all made by hand (no machines involved at all) and as such, even though the pattern maybe the same, variations within each piece mean it is totally unique! The marbling process is explained by Jemma Lewis below:

     

    Jemma Lewis step by step process creating marbled papers

    1.  A tray of gloopy ‘size’ (water thickened with Irish carragheen moss) is prepared in advance of the marbling process, usually the night before.

    2. Paints are then dropped with brushes or pipettes onto the size. Because the size is so thick, the colours don’t disperse like they would in water and instead spread out on the surface.

    4. The colours are then manipulated using tools such as a wooden stylus or rake – alternating these tools can create intricate and elegant patterns.

    5. A sheet of specially moistened paper is then placed onto the size, picking up the layer of paint on the surface and capturing the pattern.

    6. Once the paper has been carefully removed, the size is then rinsed off the paper and pinned up to dry.